At ELITNES, we take pride in the quality of our British IPTV subscription services and are committed to providing the best customer experience possible. However, we understand that issues may arise, and we have crafted our refund policy with your satisfaction in mind.

  1. Free Trial Period:

    • We offer a 7-day IPTV free trial to give potential customers a chance to test our service before committing to a full subscription. This trial is completely free, and no charges will be applied until you decide to subscribe.

  2. Refund Eligibility:

    • Refunds will only be granted in specific circumstances. If you experience persistent technical issues that prevent you from accessing our IPTV in the UK services, you may be eligible for a refund. All refund requests must be submitted within 48 hours of experiencing the issue.
    • Refunds will not be issued for personal dissatisfaction or changes in personal circumstances, such as no longer needing the service or changing devices.

  3. No Refund After Activation:

    • Once an IPTV subscription has been activated and login credentials have been delivered, we cannot offer a refund. IPTV services are digital products, and by their nature, they cannot be “returned” once delivered. We encourage all customers to use the free trial before purchasing to ensure compatibility and satisfaction with the service.

  4. Refund Process:

    • To request a refund, please contact us at [email protected] with your order details and a clear description of the issue. Our support team will evaluate your case and respond within 1-2 business days.